View source for HowTo:Warranty Claims

== Enter Warranty Claims ==
'''Menu Location:''' Main / Tables / Warranty / Warranty Claim
# Complete the Warranty Claim Screen with information received from customer submitting request.
# When the warranty work has been completed, click the <b>Reimbursement</b> button located in the upper right side of the screen. 
# From the Warranty Reimbursements Screen complete pertinent reimbursement details. 
# Enter the quantity for the items approved to be reimbursed.  
# The <b>Payment Total</b> displays the total of all sections (labor, parts, other) approved. This is the amount of the reimbursement check. 
# To submit the warranty check, select the <b>Approved</b> checkbox.
     To deny a claim, select the <b>Denied</b> checkbox.<br>
     Select <b>Returned</b> if the part is returned to the customer and no warranty check should be generated.

== Create Warranty Checks == 
'''Menu Location:''' Main / AP / Create Warranty Checks
# From the Create Warranty Checks dialog box, select a category from the drop-down list. To print warranty checks for all categories, do not select a category from the list (leave it blank). 
# Click the <b>Print Checks</b> button. Upon completion a dialog box will appear indicating “Done”. The check records are now created and ready to be printed. Note: The “Paid” checkbox at the lower left corner of the Warranty Reimbursement screen is now checked.
# Print the checks

== Additional Information ==
<b>Markup Group</b><br>
Near the bottom of the main Inventory screen (Main / Inventory / Inventory) is the “Markup Group” field. <br>
<br>
Double clicking on Markup Group will open the Markup Price Group Screen which displays markup group details. 

<b>Labor Rates</b><br>
Labor rates for dealers are set on the “Acct Defaults” tab from the main Company screen (Main / Tables / Company).<br>
<br>
The warranty rate set on this screen will auto populate into the main warranty screen when you select the “Warranty Performed By” company.