MobileApp:Troubleshooting: Difference between revisions
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==='''When I launch the Epiphany Mobile App I only see a white/gray screen.''' | =Troubleshooting Tips for the Epiphany Mobile App= | ||
=='''When I launch the Epiphany Mobile App I only see a white/gray screen.'''== | |||
First, force stop/quit the Epiphany Mobile App, then try launching again. | First, force stop/quit the Epiphany Mobile App, then try launching again. | ||
If no success, then uninstall the Epiphany Mobile App and reinstall the application. A restart of your mobile device may be needed between uninstall and | If no success, then uninstall the Epiphany Mobile App and reinstall the application. A restart of your mobile device may be needed between uninstall and reinstall. | ||
=='''Why am I unable to log into the Epiphany Mobile App?'''== | |||
If you are unable to log into the Epiphany Mobile App, see your administrator. You either do not have access to the Epiphany Mobile App and/or are not in the correct Epiphany Security Groups. | |||
=='''What does the green check mark indicate next to my Expense Request Entry?'''== | |||
The green check mark next to an Expense Request Entry indicates your expense request has been approved. | |||
Latest revision as of 16:50, 18 May 2021
Troubleshooting Tips for the Epiphany Mobile App
When I launch the Epiphany Mobile App I only see a white/gray screen.
First, force stop/quit the Epiphany Mobile App, then try launching again. If no success, then uninstall the Epiphany Mobile App and reinstall the application. A restart of your mobile device may be needed between uninstall and reinstall.
Why am I unable to log into the Epiphany Mobile App?
If you are unable to log into the Epiphany Mobile App, see your administrator. You either do not have access to the Epiphany Mobile App and/or are not in the correct Epiphany Security Groups.
What does the green check mark indicate next to my Expense Request Entry?
The green check mark next to an Expense Request Entry indicates your expense request has been approved.
