HowTo:Warranty Claims: Difference between revisions
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'''Menu Location:''' Main / Tables / Warranty / Warranty Claim | '''Menu Location:''' Main / Tables / Warranty / Warranty Claim | ||
# Complete the Warranty Claim Screen with information received from customer submitting request. | # Complete the Warranty Claim Screen with information received from customer submitting request. | ||
# When the warranty work has been completed, click the Reimbursement button located in the upper right side of the screen. | # When the warranty work has been completed, click the <b>Reimbursement</b> button located in the upper right side of the screen. | ||
# From the Warranty Reimbursements Screen complete pertinent reimbursement details. | # From the Warranty Reimbursements Screen complete pertinent reimbursement details. | ||
# Enter the quantity for the items approved to be reimbursed. | # Enter the quantity for the items approved to be reimbursed. | ||
# The Payment Total displays the total of all sections (labor, parts, other) approved. This is the amount of the reimbursement check. | # The <b>Payment Total</b> displays the total of all sections (labor, parts, other) approved. This is the amount of the reimbursement check. | ||
# To submit the warranty check, select the Approved checkbox. | # To submit the warranty check, select the <b>Approved</b> checkbox. | ||
## To deny a claim, select the <b>Denied</b> checkbox. | ## To deny a claim, select the <b>Denied</b> checkbox. | ||
## Select <b>Returned</b> if the part is returned to the customer and no warranty check should be generated. | ## Select <b>Returned</b> if the part is returned to the customer and no warranty check should be generated. | ||